R.A.A. Data Services - High Speed Wireless Internet

Why is RAA Data Service providing this Policy to me?

RAA Data Service’s goal is to provide its customers with the best High Speed Wireless Internet service possible. In order to help accomplish this, RAA Data Service has adopted this Acceptable Use Policy (AUP). This Policy outlines acceptable use of the RAA Data Service High-Speed Internet service (the Service). This Policy is in addition to any restrictions contained in the RAA Data Service Terms of Service. 

What obligations do I have under this Policy?

All RAA Data Service High-Speed Internet customers and all others who use the Service (the customer, user, you, or your) must comply with this Policy. Your failure to comply with this Policy could result in the suspension or termination of your Service account. If you do not agree to comply with this Policy, you must immediately stop all use of the Service and notify RAA Data Service so that it can close your account.

How will I know when RAA Data Service changes this Policy and how do I report violations of it?

RAA Data Service may revise this Policy from time to time by posting a new version on the Web site at www.RAAInternet.com. RAA Data Service will use reasonable efforts to make customers aware of any changes to this Policy, which may include sending e-mail announcements or posting information on the RAA Data Service website. Revised versions of this Policy are effective immediately upon posting. Accordingly, customers of RAA Data Service High-Speed Internet Service should read any RAA Data Service announcements they receive and regularly visit the RAA Data Service website and review this Policy to ensure that their activities conform to the most recent version. You can send questions regarding this Policy, report a child exploitation incident involving the Internet, and report violations using the Contact Us form at www.RAAInternet.com. 

Prohibited Uses and Activities

What uses and activities does RAA Data Service prohibit?

In general, the Policy prohibits uses and activities involving the Service that are illegal, infringe the rights of others, or interfere with or diminish the use and enjoyment of the Service by others. For example, these prohibited uses and activities include, but are not limited to, using the Service, Customer Equipment, or the RAA Data Service Equipment, either individually or in combination with one another, to:

Conduct and information restrictions

undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property

rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation;

post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be unlawful;

upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the Service or otherwise that is protected by copyright or other proprietary right, without obtaining any required permission of the owner;

transmit unsolicited bulk or commercial messages commonly known as spam;

send very large numbers of copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files that disrupts a server, account, blog, newsgroup, chat, or similar service;

initiate, perpetuate, or in any way participate in any pyramid or other illegal scheme;

participate in the collection of very large numbers of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including spyware) designed to facilitate this activity;

collect responses from unsolicited bulk messages;

 falsify, alter, or remove message headers;

 falsify references to RAA Data Service or its network, by name or other identifier, in messages;

 impersonate any person or entity, engage in sender address falsification, forge anyone else's digital or manual signature, or perform any other similar fraudulent activity (for example, phishing);

violate the rules, regulations, terms of service, or policies applicable to any network, server, computer database, service, application, system, or Web site that you access or use;

 Technical restrictions

access any other person's computer or computer system, network, software, or data without his or her knowledge and consent; breach the security of another user or system; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other hosts, networks, or accounts without express permission to do so;

use or distribute tools or devices designed or used for compromising security or whose use is otherwise unauthorized, such as password guessing programs, decoders, password gatherers, keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan Horse programs. Unauthorized port scanning is strictly prohibited;

copy, distribute, or sublicense any proprietary software provided in connection with the Service by RAA Data Service or any third party, except that you may make one copy of each software program for back-up purposes only;

distribute programs that make unauthorized changes to software (cracks);

service, alter, modify, or tamper with the RAA Data Service Equipment or Service or permit any other person to do the same who is not authorized by RAA Data Service;

Network and usage restrictions

restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Service (except for tools for safety and security functions such as parental controls, for example), including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others' ability to use, send, or retrieve information;

restrict, inhibit, interfere with, or otherwise disrupt or cause a performance degradation, regardless of intent, purpose or knowledge, to the Service or any RAA Data Service (or RAA Data Service supplier) host, server, backbone network, node or service, or otherwise cause a performance degradation to any RAA Data Service (or RAA Data Service supplier) facilities used to deliver the Service;

resell the Service or otherwise make available to anyone outside the Premises the ability to use the Service (for example, through wi-fi or other methods of networking), in whole or in part, directly or indirectly.

connect the RAA Data Service Equipment to any computer outside of your Premises;

interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abusing operator privileges, and attempts to crash a host; and

accessing and using the Service with anything other than a dynamic Internet Protocol (IP) address that adheres to the dynamic host configuration protocol (DHCP). You may not configure the Service or any related equipment to access or use a static IP address or use any protocol other than DHCP unless you are subject to a Service plan that expressly permits you to do so.

Customer Conduct and Features of the Service

What obligations do I have under this Policy?

In addition to being responsible for your own compliance with this Policy, you are also responsible for any use or misuse of the Service that violates this Policy, even if it was committed by a friend, family member, or guest with access to your Service account.

Therefore, you must take steps to ensure that others do not use your account to gain unauthorized access to the Service by, for example, strictly maintaining the confidentiality of your Service login and password. In all cases, you are solely responsible for the security of any device you choose to connect to the Service, including any data stored or shared on that device.

Any files or devices you choose to make available for shared access on a home LAN, for example, should be protected with a strong password or as otherwise appropriate.

It is also your responsibility to secure the Customer Equipment and any other Premises equipment or programs not provided by RAA Data Service that connect to the Service from external threats such as viruses, spam, bot nets, and other methods of intrusion.

How does RAA Data Service address inappropriate content and transmissions?

RAA Data Service reserves the right to refuse to transmit or post, and to remove or block, any information or materials, in whole or in part, that it, in its sole discretion, deems to be in violation of Sections I or II of this Policy, or otherwise harmful to RAA Data Service's network or customers using the Service, regardless of whether this material or its dissemination is unlawful so long as it violates this Policy.

Neither RAA Data Service nor any of its affiliates, suppliers, or agents have any obligation to monitor transmissions or postings (including, but not limited to, e-mail, file transfer, blog, newsgroup, and instant message transmissions as well as materials available on the Personal Web Pages and Online Storage features) made on the Service. However, RAA Data Service and its affiliates, suppliers, and agents have the right to monitor these transmissions and postings from time to time for violations of this Policy and to disclose, block, or remove them in accordance with this Policy, the Terms of Service, and applicable law.

What requirements apply to electronic mail?

The Service may not be used to communicate or distribute e-mail or other forms of communications in violation of Section I of this Policy. As described below in Section III of this Policy, RAA Data Service uses reasonable network management tools and techniques to protect customers from receiving spam and from sending spam (often without their knowledge over an infected computer).

RAA Data Service is not responsible for deleting or forwarding any e-mail sent to the wrong e-mail address by you or by someone else trying to send e-mail to you.

What requirements apply to instant, video, and audio messages?

Each user is responsible for the contents of his or her instant, video, and audio messages and the consequences of any of these messages. RAA Data Service assumes no responsibility for the timeliness, mis-delivery, deletion, or failure to store these messages. In the event that a Service account is terminated for any reason, all instant, video, and audio messages associated with that account (and any secondary accounts) will be permanently deleted as well.

Network Management and Limitations on Data Consumption

Why does RAA Data Service manage its network?

RAA Data Service manages its network with one goal: to deliver the best possible broadband Internet experience to all of its customers. Managing the network is essential as RAA Data Service works to promote the use and enjoyment of the Internet by all of its customers.

How does RAA Data Service manage its network?

RAA Data Service uses various tools and techniques to manage its network, deliver the Service, and ensure compliance with this Policy and the Terms of Service. These tools and techniques are dynamic, like the network and its usage, and can and do change frequently. For example, these network management activities may include  (i) detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content, and (ii) using other tools and techniques that RAA Data Service may be required to implement in order to meet its goal of delivering the best possible broadband Internet experience to all of its customers.

Violation of this Acceptable Use Policy

What happens if you violate this Policy?

RAA Data Service reserves the right immediately to suspend or terminate your Service account and terminate the Terms of Service if you violate the terms of this Policy or the Terms of Service.

How does RAA Data Service enforce this Policy?

RAA Data Service does not routinely monitor the activity of individual Service accounts for violations of this Policy, except for determining aggregate data consumption in connection with the data consumption provisions of this Policy. However, in the company's efforts to promote good citizenship within the Internet community, it will respond appropriately if it becomes aware of inappropriate use of the Service.
RAA Data Service has no obligation to monitor the Service and/or the network. However, RAA Data Service and its suppliers reserve the right at any time to monitor bandwidth, usage, transmissions, and content in order to, among other things, operate the Service; identify violations of this Policy; and/or protect the network, the Service and RAA Data Service users.

RAA Data Service prefers to inform customers of inappropriate activities and give them a reasonable period of time in which to take corrective action. RAA Data Service also prefers to have customers directly resolve any disputes or disagreements they may have with others, whether customers or not, without RAA Data Service's intervention. However, if the Service is used in a way that RAA Data Service or its suppliers, in their sole discretion, believe violates this Policy, RAA Data Service or its suppliers may take any responsive actions they deem appropriate under the circumstances with or without notice. These actions include, but are not limited to, filtering of Internet transmissions and/or the immediate suspension or termination of all or any portion of the Service.

Neither RAA Data Service nor its affiliates, suppliers, or agents will have any liability for any of these responsive actions. These actions are not RAA Data Service's exclusive remedies and RAA Data Service may take any other legal or technical actions it deems appropriate with or without notice.

RAA Data Service reserves the right to investigate suspected violations of this Policy, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on RAA Data Service's servers and network. During an investigation, RAA Data Service may suspend the account or accounts involved and/or remove or block material that potentially violates this Policy.

You expressly authorize and consent to RAA Data Service and its suppliers cooperating with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) system administrators at other Internet service providers or other network or computing facilities in order to enforce this Policy.

The failure of RAA Data Service or its suppliers to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.

You agree to indemnify, defend and hold harmless RAA Data Service and its affiliates, suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from any violation of this Policy. Your indemnification will survive any termination of the Terms of Service.